FAQs


Got a query? You might find the answer to your question here.


Q - What forms of payment does Beautiful Walls accept?

A - We accept most major debit and credit cards.

Q - Is my payment secure?

A - The payment system we use at Beautiful Walls is called Opayo and all transaction information passed between the website and our Opayo is encrypted using 128-bit SSL certificates. This means you can be assured that none of your payment information can be examined, used or modified by any third parties.

Q - How do i know if my order has been processed?

A - Once your payment has been taken you will receive a confirmation email of your purchase.

Q - How can i contact you with any queries?

A - The best way to get in touch with us is by emailing our customer services team at 'theteam@beautifulwalls.co.uk'. We aim to reply within one working day.

Q - Do you accept returns?

A - All return requests can be processed via the returns form on our Payments & Returns page, found under Customer Care. Non-faulty wallpaper can be returned at your own cost, within 28 days of receipt, providing it is undamaged and in the original packaging. Once your return has been received by our team it will be checked and providing there are no issues, a refund will be processed. Delivery costs will not be refunded. If you believe there is a fault with your wallpaper, you must complete the returns form detailing the fault and a member of our customer services team will be in touch. More information can be found on our Payments & Returns page.

Q - What is the cost of delivery?

A - We offer a FREE click and collect delivery option to one of our click and collect locations. Find a location near you in the customer care section. If you would prefer your order to be delivered direct, this can be completed for a charge of £12.99 (surcharges do apply to certain areas). More information can be found in our delivery information under customer care.

Q - Are the images on the website accurate?

A - Here at Beautiful Walls we do our upmost to provide the highest quality images for all of our wallpapers, however, due to colour and contrast variations on screens we always recommend ordering a sample prior to purchasing your wallpaper.

Q - What sizes are your samples?

A - We offer two sizes of wallpaper samples, small and large. Small samples are A4 and are the best option if you would like to just get an idea of colour. Our large samples will be at least 50cm long and the full width of the wallpaper. This is the best option if your chosen wallpaper has a large design. All samples are despatched via Royal Mail 1st Class.

Q - Will all of my wallpaper be the same batch?

A - Yes, here at Beautiful Walls we want you to get the best possible finish from your wallpaper and so we will always send same batch wallpaper.

Q - Do i need lining paper?

A - Some wallpaper manufacturers do recommend cross lining your walls with lining paper prior to wallpapering. You will be able to find this information on your wallpaper label. Unfortunately at this time we do not offer lining paper on our website, but you can contact your nearest click and collect location to buy this.

Q - What size roll does my wallpaper come in?

A - Wallpapers now come in a few different sizes depending on their manufacturer. Standard wallpaper is 53cm wide by 10m long, however wallpaper can also come in widths of 70cm and 100cm and lengths of 8m. If you are unsure please check the specifications tab on your wallpapers product page.

Q - What is the difference between 'paste the wall' wallpaper and conventional wallpaper?

A - When hanging 'paste the wall' wallpaper the adhesive is applied directly to the wall, this is often considered an easier and less messy way to hang wallpaper (it also means there is no need for a paste table). For conventional wallpaper, the adheisve is applied to the back of the wallpaper.

Q - How do i hang my wallpaper?

A - If you need any tips on hanging your wallpaper we have a full guide on How To Wallpaper under our customer care section.

Q - What does the 'pattern repeat' on my wallpaper refer to?

A - Wallpaper is printed on rollers and therefore the pattern/design repeats throughout the roll. The pattern repeat is the measurement between the repeating design. It is worth bearing your wallpapers pattern match in mind when calculating how many rolls of wallpaper you will need as a large pattern repeat may mean you need more wallpaper.